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Delete my data

Last updated: October 5, 2026

MXTV Player does not require an account: your device is identified by its code and MAC address.

How to request it

Email [email protected] with the subject "Delete my data" and your device code or MAC. Resellers should write from their registered email.

What is deleted

  • Device data, saved playlists and crash reports.
  • For resellers: name and email.

What is kept

Payment reference numbers and amounts, for 5 years, as required by tax law.

Timing and effect

We do it within 20 business days and email you when it is done. The license for that device is lost.